You ask, we answer

Have questions about our general platform?

Take a look at our general FAQ!

Do you take a cut of my donation?

No, your entire donation goes Carbonfund 501(c)(3) via Our Change Foundation.

Who pays for the donation?

All donations made via our Shopify app are made by the merchant that installs the Shopify app.

How do you know how much to offset?

After installing, you can configure the origin shipping address. Then, on a per order basis, the Shopify app automatically calculates how much is required to offset the carbon emissions based on the total weight of the purchase and distance shipped.

Where is my donation receipt?

Your donation receipt is emailed to the email address you registered your Shopify account with.

How do I add the carbon neutral badge to my website?

Here is the carbon neutral badge. Feel free to reach out to us if you need help installing it on your site!

What are cause marketing laws and what do I need to do to comply with them?

There may be laws around giving back and cause marketing that are specific to your state (if your business is based in the United States) or country. We are not your lawyers, so we recommend you reach out to a cause marketing attorney or consult a legal team to approve your charitable giving program.

In general, all donations made via our Shopify App are made to Our Change Foundation. When you enable donations in your company, please state that all donations are going to Our Change Foundation. Funds are sent to the end nonprofit you choose at the end of the month.

Why do I need to connect my bank account?

In order to activate the carbon neutral shipping campaign, you must have a bank account connected so CHANGE can debit your account at the end of each month for the total amount of carbon emissions to offset.

Have more questions?

Email us at [email protected]! Or just say Hi!