FAQ for Nonprofits

Get your questions answered, fast. Choose a category, and click a question to see its answer. If you still need help, contact our support in the chat box below. If you're not a nonprofit, visit our FAQ for Businesses.

General

Payouts

Professional Fundraisers

I'm a nonprofit and I just signed up for Change. How do I view my donations and donors?

If you signed up with a verified email, you can go to the Donations or Donors pages. You can find these pages in the navigation bar on the left.

If you signed up and see a "verification pending" message, then you'll need to wait for your account to be verified before you can see your organization's information. The verification process is there to protect you and your payouts.

How long does it take to get verified?

It can take up to a week for your account to be verified. If you have any questions, you can reach out using the chat box in the bottom-right of the page.

I'd like to talk to a donor. Can you put me in contact with them?

Yes, we'd be happy to introduce you to a corporate donor. Visit your Donors page, click on the donor, then click "Request contact info". A member of the Change support team will reach out soon to introduce you to the corporate donor.

I've never heard of Change or Our Change Foundation. Who are you?

Nice to meet you! Change is a donation processing platform. We make it easy for businesses to integrate giving into their apps, websites, and more. Our Change Foundation is our 501(c)(3) partner organization. They focus on receiving the donations and paying them out to the nonprofits quickly and securely.

I just received a check. Where is this money from? I’d like to know who the donor is. Can you put me in contact with them?

To see a breakdown of the funds for the check you have just received, please create a Change account. In our dashboard, you will be able to see all Donations and Donors to your organization.

If you'd like to reach out to any donor, please reach out to support at hello@getchange.io.

Can I get my money faster?

You can adjust how frequently you receive payouts in your Settings. On the right-hand side click "Update payout schedule" and adjust your payout schedule to your preferences. As a one time courtesy, Change issues a check for your first payout but for all subsequent payouts we encourage you to add your bank account.

I received a letter in the mail stating that I have funds waiting to be paid out to me. How do I receive these funds?

As a one time courtesy, Change issues a check for your first payout. For all subsequent payouts, we require nonprofits to add their bank account information before they can receive their granted funds.

I don’t want to add a bank account and would prefer to continue receiving paper checks. What do I do?

While we would prefer you add your bank account for increased security and speed of payouts, we understand this is not possible for all of our nonprofit customers. Please reach out to support at hello@getchange.io to discuss alternative payout options including paper checks.

What is a professional fundraiser?

Professional fundraisers, hired by nonprofits to raise money, can expand audience reach and fundraising efficiency. This can also include charitable sweepstakes, where donations are tied to a chance to win prizes. Both professional fundraisers and charitable sweepstakes are regulated by state laws to ensure transparency and protect donors.

What do you do for professional fundraisers and what does my nonprofit need to do?

We facilitate the giving process between the professional fundraiser and you, handling the paperwork so the professional fundraiser and you can focus on your mission and goals. If you are interested in raising money for your nonprofit through a professional fundraiser, please get us in touch with your favorite charitable company and let us do the heavy lifting.

What types of professional fundraisers do you facilitate?

We handle all kinds of professional fundraisers including commercial co-venturers, professional fundraisers, and online fundraisers. For more information please check out our Compliance page or email us at hello@getchange.io.